The LET US HELP option-personalized service & Best Price - No Booking Fee Guarantee!
Staying 4 nights or more in a riad? The LET US HELP option gives you access to our international, on-site team who will personally work with you to secure the best riad of your choice. Save time and money. Just choose the LET US HELP option after you chose your riad. Or, choose any riad and select the LET US HELP option to contact us with your details. We only focus on riads in Morocco. We are riad specialists and demand the best pricing so you don't have to! The GO DIRECT option is free as well and connects you directly to the riad.
You don't have to go anywhere else to find the best information at the best price for your stay in a riad here in Morocco. Our promise: We will not charge you a booking fee or increase the advertised price of any room. Within 24 hours after you receive your reservation confirmation from us, if you find the “same Riad/same room/same dates/same number of guests” combination advertised cheaper on the internet, we will gladly match that price and refund you the difference. Our reputation in Morocco is excellent and riads love to work with us.
Exceptions to the Best Price Guarantee:
Room Splits - Hostal booking companies who split room rates in half for one person giving you the impression you can get that whole room for half the price. Our guarantee is based off of the entire price of the room not per person.
Package rates that lump together numerous travel services giving the appearance that the room price is discounted.
Lets compare apples with apples. This Best Price Guarantee is based off a “stand alone” room price with its standard advertised amenities (such as breakfast included.) It does not include special discount packages such as another site offering a 5th night free if you book 4 nights. Taxes: Some room prices we get from a riad include some taxes and some do not. We will tell you what taxes you have to pay. Other booking sites surprise you when you check out at your destination because they did not include certain taxes. Our prices will state if taxes are included or not.
Other Terms and Qualifying Conditions:
You must inform us by email at rateguarantee@riadreviews.com , within 24 hours of the time of your booking. Your email should include this information: your name, your receipt from purchase through www.riadreviews.com, and the website where the lower rate is available. Incomplete or inaccurate emails will not be taken into account. Note: Screenshots will not be taken in place of this information.
This does not apply to same day bookings.
The room rate must be in the same currency - our site's currency is in Euros although we take payment in other foreign currencies.
We will only refund the difference of the lower rate if there is no cancellation of your booking made through www.riadreveiws.com
If your claim is not in accordance with our best price guarantee with its terms and conditions, you are not released from our terms and conditions related to your original booking. Therefore all our booking conditions including the cancellation policy are still applicable.
This guarantee does not apply to rooms purchased in riad through or in combination with specific membership rates, discounts, frequent stay, loyalty points or other "reward" type programs or special promotions with a riad. This does not apply to sites offering prices not shown until after you pay for your booking or where you do not choose your riad until after the purchase.
